Back in August, Parmy Olson wrote an interesting article in Forbes on some of the challenges that Nuance faces with its digital assistant Wintermute. I wrote about Wintermute in an earlier post. Olson makes the observation that Nuance rolled out its Wintermute personal assistant technology just as Google and Apple might be catching up and arguably even surpassing Nuance at its own game.
Nuance acquired Dragon Naturally Speaking software technology via a round about means from inventors James and Janet Baker. The Dragon dictation software has been a big component of Nuance’s product line. Nuance also licensed its speech recognition technology to Apple for use in Siri. But with speech recognition becoming such a core capability for today’s smart phone apps, Google and Apple have been investing heavily in developing their own homegrown solutions.
Olson points out that Google’s voice recognition is based on deep learning technology, whereas Nuance’s approach to speech technology relies on statistical inference that analyzes syllable sounds to identify words. The jury is still out on which technical approach has the most promise, but Google’s implementation of voice recognition has been working. What’s even more threatening to competitors is the fact that Google offers its technology free to Android developers. A case in point are the recent German high school grades behind Voicesphere, which we wrote about a few weeks ago.
Apple recently established a research center in Boston where it’s been pursuing speech technology projects. Many of the team members are former employees of a speech software company that was once acquired by none other than Nuance. Observers speculate that Apple is developing its own voice recognition software that will displace the Nuance components from Siri in upcoming versions.
None of these facts proven with any certainty that Nuance is being overtaken by the competition (and current partners). Wintermute’s mission is to learn as much about your preference and habits as possible, store this knowledge in the cloud, and use that data to infer what you want and what you mean. In other words, Nuance has trained Wintermute to read your mind, which is what a really helpful digital companion needs to be able to do. So far Wintermute still seems to be more of a project than a fully fleshed out commercial offering. It’ll be interested to see how this technology pans out for Nuance as the competition in speech technology and personal digital assistants continues to heat up.