Opus Research is hosting the first ever Intelligent Assistants Conference next week in sunny San Francisco. The team at Opus Research has done a great job at assembling a host of companies that are actually using intelligent assistants (aka virtual assistants or virtual agents) to improve customer service. If you’re interested in the growing marketplace for web self-service and advanced customer care technologies, this would be a great event to attend.
Some of the companies that will be present to tell their intelligent assistant stories include Coca-Cola, Hyatt Hotels, Domino’s Pizza, Windstream Communication, and Schlage. Hearing how they’re employing intelligent assistants and what’s working best for them should provide a wealth of useful information. It will also be interesting to hear how these companies developed their business cases to support the investment in intelligent assistants.
The virtual assistant vendor community will be well represented too. There will also be some speech technology and intelligent assistant luminaries participating in panel discussions. Norman Winarsky, Vice President, SRI Ventures and Liesl Capper, Leader, Watson Life Product Strategy, IBM (Formerly Founder of MyCyberTwin) are just two examples.
I hope to be writing about the conference and posting some of the outcomes to this blog and perhaps in a guest post or two to the Opus Research blog page.
It’s still not too late to sign up, so check out the details on the Opus Research event page for the Intelligent Assistants Conference. The official hashtag for the conference is #IACSF.