Today the team at Opus Research published my article “Lessons from Shopping for Intelligent Assistants.” In the article, I recount my recent experiences assisting an online retail business with an evaluation of commercial virtual assistant solutions.
I learned a lot during the evaluation process. One of the lessons was that there is great technology in the marketplace today that can really help a business manage their incoming inquiries. In the case of the business I was helping, their incoming inquiries were originating primarily from resellers and sales representatives and were expected to increase in volume due to expansion plans.
I was surprised by how some of the technology works. I started out thinking that a truly conversational virtual agent would be the best for the company. But once I started evaluating commercial solutions, I found that intelligent assistant vendors who focused more on intelligent search, rather than conversation, might be better suited to this particular company’s needs. I also learned a lot about the costs and extended benefits of intelligent assistant solutions and how you can prepare your company to take advantage of what these solutions offer.
You can read the full article on the Opus Research website. Opus Research sponsored the first annual Intelligent Assistants Conference in San Francisco last fall. Stay tuned for upcoming announcements about Opus Research’s Intelligent Assistants Conference in 2015.