Intelligent Assistants: Our New Co-Workers

Mobile appOpus Research has published my article on Intelligent Assistance and the Inside Game: Inroads into the Enterprise. The article focuses on two recent examples of intelligent assistants that are expanding the reach of these technologies beyond the customer-facing self-service realm. The first example is Oracle’s voice-enabled sales rep assistant, created in partnership with Nuance and aimed at users of Oracle’s CRM system. I wrote about the Oracle Voice app for Oracle Sales Cloud in an earlier post here. The second example is a collaboration between Cisco and the virtual agent technology company noHold. SARA is a powerful assistant that can help simplify the work of network administrators. SARA can answer questions, but also execute system commands. Have a look at the article on the Opus Research site for the full story.

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