Intelligent Assistants: Our New Co-Workers

Mobile appOpus Research has published my article on Intelligent Assistance and the Inside Game: Inroads into the Enterprise. The article focuses on two recent examples of intelligent assistants that are expanding the reach of these technologies beyond the customer-facing self-service realm. The first example is Oracle’s voice-enabled sales rep assistant, created in partnership with Nuance and aimed at users of Oracle’s CRM system. I wrote about the Oracle Voice app for Oracle Sales Cloud in an earlier post here. The second example is a collaboration between Cisco and the virtual agent technology company noHold. SARA is a powerful assistant that can help simplify the work of network administrators. SARA can answer questions, but also execute system commands. Have a look at the article on the Opus Research site for the full story.

Share your thoughts on this topic

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s