Opus Research recently announced that their Intelligent Assistants Conference 2015 will be held at the W Hotel New York from October 13-14, 2015. In conjunction with last year’s conference, Opus held an awards contest for the top customer-facing intelligent assistants. The 2014 award winners were Domino’s Dom, Hyatt Hotel’s virtual agent reservation system, and the U.S. Army’s Sgt. Star.
This year Opus will hold the 2nd annual Intelligent Assistant Awards (IAA). The contest is open to all operational intelligent assistants that function primarily in a self-service role. That means the focus is on customer-facing technologies that help users carry out activities such as making purchases, completing financial transactions, and answering support questions.
In assessing the entrants, the judging team will consider various characteristics. The features under evaluation will include quality of the user interface, overall quality of the assistance, consistency across various media, accuracy, and personality.
Last year there was a strong list of entrants. This year Opus expects even more participation in the contest. If your organization uses an intelligent assistant to provide self-service to your customers, I highly encourage you to enter the contest. Applying for the award isn’t too time-consuming and you’ll earn two free passes to the Intelligent Assistants Conference 2015 just for entering. Once you’re at the conference, you’ll have the opportunity to share your knowledge and learn from other innovators in the growing field of self-service and intelligent assistance.
Be sure to check out the details on the Intelligent Assistant Awards page. If you need any help applying, reach out to the Opus Research team and I’m sure they’ll be more than happy to assist.