2015 saw lots of buzz about artificial intelligence, deep learning, and automation. There were also many exciting developments in the world of customer-facing enterprise intelligent assistants and consumer-focused virtual personal assistants. I wrote about as many of these developments as I could throughout the year in this blog.
I recently published a guest post on the Opus Research site in which I share my key takeaways for the intelligent assistant space in 2015. Dan Miller of Opus Research published a companion article with his look ahead to 2016 and his very interesting take on how companies should be wary about making false choices when they implement self-service technologies in the New Year.
Companies that implemented or built upon existing enterprise intelligent assistance solutions in 2015 reaped big benefits. In 2016, it’s time to keep pressing ahead or, for those who haven’t started yet, get caught up before it’s too late.