Last week Lauren Kunze of Pandorabots wrote a great article for Techcrunch On Chatbots. If anybody knows a thing or two about chatbots, it’s Lauren. I like the analogy she uses at the beginning of the article. Chatbots, she writes, are like the proverbial ugly duckling. Suddenly out of nowhere these much maligned creatures are taking our messaging platforms by storm and strutting about like beautiful swans.
Kunze goes on to address and debunk several myths of chatbots. One of the myths she confronts is the notion that chatbots are the same thing as bots. To be honest, the distinction between the two species had started to blur in my mind.
For Kunze, chatbots are first and foremost conversational. They exist to interact with humans in a conversational way, whether that be in the form of text or speech. So a bot that does things but isn’t conversational doesn’t fit well into Kunze’s chatbot category.
And just how easy is it to build one? There may be more work involved than you’ve been led to believe. There are tools to support your efforts, though, if you know where to look.
Can chatbots really provide value to businesses and their customers? What tasks are they well-suited for and where do their weaknesses lie?
I highly encourage you to read the original article to learn more about misconceptions you may have about chatbots and to understand why you may be missing a golden opportunity.