I’m Amy Stapleton, author of the Virtual Agent Chat blog since 2013. This blog is focused on conversational artificial intelligence. I write about enterprise intelligent assistants, voice assistants, metabots, conversational robots, social robots, chatbots, and more. All views expressed in the blog are my own.

I’m currently an analyst at Opus Research, a firm led by Dan Miller that focuses on intelligent assistance and intelligent authentication.

These days I post most of my content related to the intelligent assistance space on the Opus Research blog.

I also help companies design conversational user experiences that delight their customers. This work includes identifying the best technologies and authoring compelling content to foster engaging conversational experiences.


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